Problems and next steps
Incorrect bank information
Possible cause
A typo in the account number, IFSC or UPI ID, or a name that doesn't match.
Check
- • Compare saved details with your bank passbook or app
Try these steps
- 1. Update details in the official app if editing is supported
- 2. If editing is locked, ask official support
Contact official support
If the platform doesn't allow edits.
Transaction pending
Possible cause
Normal processing time, bank delays or a manual review.
Check
- • Has money left your bank?
- • Is the stated processing time over?
Try these steps
- 1. Wait the stated time
- 2. Refresh the app
- 3. Note the UTR/reference number
Contact official support
Once the stated time has passed.
Payment discrepancy
Possible cause
Amount credited differs from what you sent, e.g. due to fees or partial credit.
Check
- • Bank statement amount
- • Any fee notice in the app
Try these steps
- 1. Screenshot both records
- 2. Raise one ticket with the reference
Contact official support
If the difference isn't explained by a stated fee.
Updating account information
Possible cause
New bank account or number.
Check
- • Whether the app supports edits
Try these steps
- 1. Use the official settings page
- 2. Expect re-verification
Contact official support
If no edit option exists.
General security precautions
- Share only transaction references with support — never OTPs or PINs.
- Don't pay anyone to 'fix' a payment.
- Use the UPI app's dispute option for failed-but-debited transactions.